Post by dute on Sept 30, 2011 8:46:24 GMT -5
www.heraldsun.com.au/entertainment/confidential/customer-complaint-email-and-response-by-gasp-clothing-goes-viral/story-e6frf96o-1226152251751
This has turned into a somewhat amusing shit storm down here.
It's best to read the above link, but the 'cliff notes' version is a customer by the name of Keara O'Neil was dissatisfied with the customer service she received from one of the sales reps at the GASP store.
She complained via e-mail and was basically shut down by the manager placing HER in the wrong.
The correspondence has gone viral and now the latest e-mail from the sales rep to his manager has been released where he calls Keara a 'fat bitch'.
The attitude from this store is outrageous. The fact they believe they're in the right and refuse an apology, and praising the sales rep is amazing.
There's been an outpouring of backlash as you can imagine and I for one, hope there's repercussions for these clowns.
This has turned into a somewhat amusing shit storm down here.
It's best to read the above link, but the 'cliff notes' version is a customer by the name of Keara O'Neil was dissatisfied with the customer service she received from one of the sales reps at the GASP store.
She complained via e-mail and was basically shut down by the manager placing HER in the wrong.
The correspondence has gone viral and now the latest e-mail from the sales rep to his manager has been released where he calls Keara a 'fat bitch'.
The attitude from this store is outrageous. The fact they believe they're in the right and refuse an apology, and praising the sales rep is amazing.
There's been an outpouring of backlash as you can imagine and I for one, hope there's repercussions for these clowns.